FAQ

FAQ divided in categories

Any lost property of our clients are immediately reported by the driver or our partners to SBT. We contact our customer´s contact person and let them know about lost-and-found property. Vehicles are checked after each journey / transfer by the driver, but this is not always possible (e.g. during a shuttle bus service of a big event, where passengers are stepping off and on and many people are transported). Clients are responsible for their belongings. Of course we are always doing our best to find lost property and get it back to customers. For personal property lost in a tour coach, minibus or passenger car please CONTACT US.
Price quotation for coach rental, minibus or passenger car hire as well as any additional services, is really free. In SBT we don´t charge any fees for drawing up the price quotation, nor for any relevant services.
We reply to all proper price quotation requests. We are a respectable partner for our clients and we do not waste time and energy responding to speculative requests from fictive e-mail addresses, spams or fictitious requests from competitors etc… We reserve the right not to reply to: requests with not properly filled-in details about clients-e.g. „wDodoWkjfkls“ instead of a real company name, requests with fictive name or non-existing phone number, e-mail address etc. Also we reserve the right not to reply to requests, that don´t include data essential for price quotations, especially after several repeated notices from SBT to completion of data.
Call us and we´ll gladly answer your questions and help to find your way in people transportation issue. We´ll tailor the price quotation to your satisfaction and budget.
We usually send price quotations by e-mail until 24 hours. We´ll draw up simple price calculations (e.g. transfer Bratislava – Vienna) on the same working day, but usualy until 2 hours. Complex price quotations (e.g. 2 weeks coach tour in Europe) need our individual approach and could take more than 24 hours to prepare. Simultaneously with pricing we check the availability of appropriate vehicle to ensure the service in case of price acceptation. If your request is really urgent, please call us.
When we miss some data needed for drawing up the price quotation, a member of our team will contact you by phone and complete necessary details. If your request is more complicated or you are looking for a long term cooperation, we´ll gladly schedule a personal appointment. If you prefer a phone contact, please call us.

We prepare an individual price quotation for each certain transportation. There are many factors affecting the final cost: tolls, drivers expenses,bus demurrage (waiting), mileage, wages of 1 or 2 drivers, tax charges, parking charges, additional services (eg. a trailor for luggage, guide services, refreshments and many others ) … Let us do the hard work. You´ll avoid unnecessary surprises during your journey or budget preparation. Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

The price quotation for passenger car, minibus or bus hire will be processed on the base of information provided by you (in the price quotation form) and will include an estimated price, transportation conditions, description of offered vehicles and information needed for the ordering process. In case we need more information about the requested transport, we ´ll request them from clients by e-mail or by phone. Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.
Estimated price – during the transport some expected, but also some unexpected expenses affecting the final price can arise. We aren ´t always able to predict these expenses and they could change during the coach, minibus or passenger car hire.

Practical examples:
– During the planned journey a customer decides to see one more attraction / sight and the bus makes 30 km more than previously calculated.
– After client´s special request the driver has to use a payed parking.
– On the road (which was previously planned for the bus trip) there are some unexpected repair works in progress and a toll motorway has to be used for alternate route.
These are some of examples, when the total cost of hire could arise and why we use the term Estimated price in the price quotation. After the transport we charge for additional expenses in the final invoice for transportation.

In majority of our price quotations the estimated price is also the final price. Clients are always notified of possible extra expenses by our sales managers or drivers.

Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

In price quotations we always state the estimated price for coach, minibus or minivan hire. This price is usually final – including all fees or charges. If there are any not-included fees, we state them extra. These are usually things such as parking fees, tunnels entrance fees, ferries, city entrance fees, accommodation of drivers… These items can´t be specified in advance and their amount is changed often. Customers can pay these items separately (for example travel agencies pay by means of the tour guide) or after an individual agreement could be paid by the driver. After the transport we charge for additional expenses in the final invoice for transportation.

Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

There are more options how to order the transportation:

1/ You can send the order (vehicle booking confirmation) simply by e-mail to info@slovakiabustravel.com. The order should include your invoicing details, transportation details and agreed price (attached price quotation from previous communication).*

2/ For some transfers prices are fixed directly on the SBT web site and there is a possibility to book the transportation through a button on the web site and via order form send the order (vehicle booking confirmation). Look at price lists in AIRPORT TRANSFERSCOACH TRIPS.*

3/ In urgent cases you can order the transportation by phone.*

* First we check the availability of an appropriate vehicle according to your order (vehicle booking confirmation). After that you´ll receive an e-mail with a binding order for confirmation.

But usually every coach or minibus hire has to be individually priced.

Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions. You´ll get instructions on how to order the transportation by e-mail together with your price quotation.

It means you have confirmed the order and accepted our Terms and conditions. The passenger car, minibus or tour coach are booked for you according to data in your order and you can continue with the payment process following received instructions. You can find more information about payments and invoicing here in FAQ.
It is up to you which payment type you´ll choose. You can cancel every order up to 1 000 EUR free until 10 working days prior to transportation. Cooperation settings on orders over 1 000 EUR are individual – always according to an agreement or contract with the client. A due date of proforma invoices is usualy set for a date about 2 weeks prior to the transportation. So the payment is usually charged 2 weeks prior to your transport date.

If you cancel the order until 10 working days prior to transportation, but you have already paid, we´ll return the payment to your account. If you cancel the order later than 10 working days prior to transportation, we´ll return the appropriate amount according to cancellation policy. You can find cancellation conditions in the price quotation or the order for confirmation received by e-mail, and also in Terms and conditions on our website. With a long-term cooperation we can absolutely adjust and adapt these conditions to your requirements.
We are sorry, but sometimes this happens. We kindly ask you to cancel your order by sending an e-mail to info@slovakiabustravel.com in adequate advance prior to the transportation. Please include in the message your order number, so we can identify it easier and process your request quicker. Or please call us.

If you cancel the order until 10 working days prior to transportation, but you have already paid, we´ll return the payment to your account. If you cancel the order later than 10 working days prior to transportation, we´ll return the appropriate amount according to cancellation policy. You can find cancellation conditions in the price quotation or the order for confirmation received by e-mail, and also in Terms and conditions on our website. With a long-term cooperation we can absolutely adjust and adapt these conditions to your requirements.

After confirmation of your order SBT offers you following payment options when paying a proforma invoice: bank transfer, credit card payment, Pay Pal payment (but we are preparing more payment options for comfort of our clients).
Usually you pay 2 weeks prior to the service based on proforma invoice, but this is individual, specific conditions fit to each client. With a long-term cooperation we offer our clients individual payment conditions.

We´ll state payment conditions and transportation conditions in the price quotation or the order for confirmation received by e-mail and also in Terms and conditions on our website.

With a long-term cooperation we can absolutely adjust and adapt these conditions to your requirements.

The payment for transportation services is payed on the base of a proforma invoice, which has a due date 2 weeks prior to transportation. After the service we ´ll send you a final invoice and all necessary documents.

Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

Usually we avoid this possibility, the driver should drive in the first place and not to receive payments from clients. But in certain cases, when we have to react quickly for specific situation, we can arrange it. The driver gives an invoice straight to the client when he receives cash payment, the client receives the invoice straightaway or we´ll deliver it after the transportation by e-mail or mail. We kindly ask our clients to avoid this option and not to complicate their transportation. In the age of internetbanking i tis better to solve these situations on a non-cash bases and stress-free.
You can cancel every order up to 1 000 EUR free until 10 working days prior to transportation. Cooperation settings on orders over 1 000 EUR are individual – always according to an agreement or contract with the client. A due date of proforma invoices is usualy set for a date about 2 weeks prior to the transportation. So the payment is usually charged 2 weeks prior to your transport date.

If you cancel the order until 10 working days prior to transportation, but you have already paid, we´ll return the payment to your account. If you cancel the order later than 10 working days prior to transportation, we´ll return the appropriate amount according to cancellation policy. You can find cancellation conditions in the price quotation or the order for confirmation received by e-mail, and also in Terms and conditions on our website. With a long-term cooperation we can absolutely adjust and adapt these conditions to your requirements.
For comfort of our clients in SBT we always keep our eyes on arrivals / departures and minimize payments of any extra fees at airports. That is why we charge additional fees only exceptionally (usually during larger events with multiple transfers). The price of the transfer includes 30 minutes of waiting and parking fees, that is enough for the pick-up of clients.

For the vast majority of airport transfers we don´t charge any additional fees.

We charge potential additional fees on the base of valid pricelist of airports (parking lots) and we include copies of cash receipts for parking to your final invoice.

Approximate additional charges:
– parking fees: 4 – 15 EUR / every commenced hour*
– fees for waiting: cca 10 – 40 EUR / every commenced hour*
*The amount of fees depends on the vehicle type (passenger car, minibus or tour coach / bus) and specific airport. Current rates of parking charges can be found on the websites of airports – links to websites of airports Bratislava, Vienna, Budapest and Prague could be found on our website in section AIRPORT TRANSFERS

When you order an airport transfer with SBT, we always ask you for your flight details (departure city, arrival time and flight number). This allows us to monitor your flight and we know about eventual changes and adapt to actual situation. We´ll let you know about the solution and change of scheduled transfers by phone. But if you would like to inform us about any unexpected situation, please CONTACT US.
Your driver will be waiting in the arrival hall with your name or the name of your group (previously agreed). He´ll guide you to your vehicle, help you with the luggage and transport you safely to your desination address. To avoiding any complications few days prior to the transport we e-mail to our clients drivers details (incl. the phone number) and our HOTLINE number.
Drivers, who drive often to airport to pick-up clients, speak English. However, it is not the rule. Therefore, when entering your requirements do not forget to write which language should your driver speak. We´ll always try to meet your wishes, but it´s not always possible. For this kind of situations we offer you telephone assistance., and if necessary a member of our team will help to solve any problem. We speak several languages, we´ll manage this easily. For multiple transfers (e.g. arrivals of participants of conference) there will be a transportation coordinator with English language knowledge.
In the arrival hall clients will be guided by a coordinator or a hostess according to previously agreed instructions. After that a driver (who is in contact with the coordinator) will take care of clients. If you take interest in organisation of multiple transfers of passengers, you can find more information here EVENTS TRANSPORT or here AIRPORT TRANSFERS.
You can order the airport transfer from any address in Slovakia, also in Czech Republic, Austria, Hungary and Poland… We have partners in all surrounding regions and we are always trying to accommodate your request. Please send your request and we are going to contact you within next 24 hours.
Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.
We most commonly operate airport transfers from Bratislava to most frequented airports in surrounding states: Slovakia – Airport Bratislava, Austria – Airport Vienna (Schwechat), Hungary – Airport Budapest a Czech Republic – Airport Prague. You can find pricelists of airport transfers from/to Bratislava and basic info about these airports in AIRPORT TRANSFERS. For prices of transfers from different locations than Bratislava click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

We are setting up the pricelist of airport transfers for other regional airports, we are planning to add to our offer airport transfers from / to airports Košice and Poprad, also from / to airports Brno, Ostrava, Graz, Katowice, Krakow… If you´re interested on travelling from / to different airports, please contact us by e-mail and we´ll gladly draw up a price quotation for you and include interesting routes in our pricelists also for other travellers.

You can find the transfer duration for specific airport and vehicle type in pricelists of airport transfers. Transfer duration could change depending on a real traffic situation, which we are carefully watching for you and adapting to it flexibly.
Your vehicle with the driver will be waiting at the address stated in your order. If the address is not accessible by car or bus, or the parking is in a conflict with traffic regulations, we´ll contact you in advance and arrange together with you a suitable place for meeting with the bus, minibus or passenger car.
We´ll contact you before the transfer and give you driver´s contact details with mobile phone number. Except of this we have a 24/7 HOTLINE number where we´ll gladly help you even during the night.
We recommend to book your transport asap. This will prevent a lack of quality vehicles at the market, higher prices for last minute hire and chasing a suitable bus rental company.

You only need to know dates, an approximate number of passengers and to have the an itinerary for you journey. Details and little changes could be added shortly before your trip. SBT can guarantee lower prices, if you ask for a price quotation in advance. We can tailor the price much better to your needs and also we have much bigger choice of available buses and minibuses.

Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

You can find EU regulations to working time of professional drivers in Driving times and rest periods.

In SBT we draw up price quotations individualy for each transportation and while we work on your price quotation we already calculate, wether the client will need 1 or 2 drivers. Let us do the hard work. You´ll avoid unnecessary surprises during your journey or budget preparation. We´ll send you all necessary information in your price quotation and we´ll consult any possible changes or modification of itinerary in time.

Click the red button GET A QUOTE on the right and continue by filling in a simple form, following provided instructions.

Leave everything to us. In case you would like to order collection of participants on the route, please send either the departure time from the first address or a the arrival time to your final destination and all stops on the route. Members of our team will consult your itinerary and recommend you most effective solutions. We´ll provide you with a schedule showing departures times for each city.
Back to top
GET A QUOTE